Privacy Policy

Privacy Policy 
 

Last updated: 25/01/2026
 

At Performance 3D, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
 

1. Information We Collect
 

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment providers)

• Order history and purchase details

• Any information you provide when contacting us or creating an account

We may also collect non-personal information such as browser type, device information, and website usage data for analytics and performance improvement.
 

2. How We Collect Information
 

Personal information is collected when you:

• Place an order through our website

• Create an account

• Contact us via email or contact forms

• Subscribe to updates or marketing communications

• Browse our website (via cookies and analytics tools)
   

3. How We Use Your Information
 

We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate order updates and respond to enquiries

• Improve our products, services, and website performance

• Comply with legal and regulatory obligations

• Send promotional or marketing communications (only where permitted by law)
   

4. Disclosure of Personal Information
 

We may share your personal information with trusted third parties where necessary, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and IT service providers

• Analytics and marketing platforms

These third parties are only given access to information necessary to perform their services and are required to protect your information.

We do not sell or rent your personal information to third parties.
 

5. Data Security
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, encryption where appropriate, and limiting access to authorised personnel only.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

6. Cookies and Analytics
 

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse traffic and usage patterns

• Enhance user experience

You can choose to disable cookies through your browser settings, although this may affect website functionality.
 

7. Accessing and Correcting Your Information
 

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.
 

8. Marketing Communications
 

If you receive marketing communications from us, you may opt out at any time by using the unsubscribe link provided or by contacting us directly.
 

9. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date.
 

10. Contact Us
 

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Performance 3D
Email: support@performance3d.au
 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).