Last updated: 25/01/20

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At Performance 3D, we take care to ensure your 3D-printed parts are produced, packaged, and shipped safely and efficiently. Please review the information below for details on our shipping process.

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Order Processing & Production Time

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Most products sold by Performance 3D are made to order using 3D printing technology.

• Orders are typically processed within 1–3 business days

• Production time varies depending on product complexity and order volume

• Estimated production times will be shown on product pages where applicable

Once your order has been completed and dispatched, you will receive a confirmation email with tracking details (where available).

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Shipping Locations

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We currently ship:

• Australia-wide

International shipping may be available on request. Please contact us before placing an international order.

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Shipping Methods & Delivery Times

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Delivery times are estimates only and begin once your order has been dispatched.

• Standard Shipping: 2–7 business days (Australia)

• Express Shipping: 1–3 business days (Australia), where available

Delivery times may vary depending on your location, carrier delays, or peak periods.

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Shipping Costs

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Shipping costs are calculated at checkout based on:

• Order size and weight

• Shipping method selected

• Delivery location

Any applicable shipping fees will be clearly displayed before you complete your purchase.

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Tracking

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Where tracking is available, you will receive a tracking number via email once your order has been shipped. Please allow up to 24 hours for tracking information to update.

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Incorrect Address Details

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It is the customer’s responsibility to ensure shipping details are accurate at checkout.

Performance 3D is not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information.

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Delays & Force Majeure

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While we aim to meet estimated delivery times, Performance 3D is not responsible for delays caused by:

• Postal or courier service disruptions

• Weather events

• Public holidays

• Customs processing (for international orders)

 

Damaged or Lost Orders

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If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with:

• Your order number

• Photos of the damaged item and packaging (if applicable)

We will work with the carrier to resolve the issue as quickly as possible.

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Contact Us

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If you have any questions about shipping or your order, please contact us:

Email: support@performance3d.au​