Refund Policy

Last updated: 25/01/202

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At Performance 3D, we take pride in the quality of our 3D-printed parts. Due to the custom and made-to-order nature of many of our products, our refund policy is outlined below.

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Change of Mind

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Due to the nature of 3D printing and made-to-order production:

• Change-of-mind refunds are not offered

• This includes incorrect selection, no longer needing the item, or ordering the wrong product

Please review product descriptions, specifications, and compatibility carefully before placing an order.

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Custom & Made-to-Order Products

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Custom or made-to-order items:

• Are printed specifically to your specifications

• Cannot be cancelled, returned, or refunded once production has started

• May include slight cosmetic variations inherent to the 3D printing process

It is the customer’s responsibility to ensure all custom details provided are accurate.

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Faulty, Defective, or Damaged Items

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If your order arrives faulty, defective, or damaged in transit, you may be eligible for a repair, replacement, or refund in accordance with the Australian Consumer Law.

To be eligible:

• You must contact us within 7 days of delivery

• Provide your order number

• Provide clear photos of the issue and packaging (if damaged)

We will assess the issue and advise the appropriate resolution.

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Incorrect Items

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If you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

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What Is Not Considered a Fault

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The following are not considered defects and are not eligible for refunds:

• Minor surface marks, layer lines, or texture variations typical of 3D printing

• Slight colour differences from screen images

• Damage caused by misuse, modification, incorrect installation, or use outside the intended purpose

 

Refund Processing

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Approved refunds will be:

• Issued to the original payment method

• Processed within 5–10 business days after approval

Shipping costs are non-refundable unless required under Australian Consumer Law.

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Return Shipping

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If a return is required:

• We will provide instructions before items are sent back

• Returned items must be in original condition unless faulty

• Return shipping costs may apply unless the item is faulty or incorrect

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Australian Consumer Law

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

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Contact Us

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If you have any questions regarding refunds or returns, please contact us:

Performance 3D
Email: support@performance3d.au

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